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Sunita S
1 reviews | Active since Feb 2022
14 Aug 2023, 11:46
Not Paying policies when a person is deceased.
My husband passed away June 2017. He had policies with platinum life for over 10years when he passed. I sent all the relevant documents to the customer care for them to close and pay out. Up to date I have had no response. They are being *****ulent with regards to policies that they have excuses not to pay out. I canceled my policy with them, still no feedback. Mrs Sunita Maene Contact no *** alternate contact number ***. i await your responce
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Replies (2)
Platinum Life's replyOfficial
14 Aug 2023, 12:37Dear Sunita,
Thank you for taking my call.
As discussed in our call, kindly note that your husband had a policy with Platinum Life. As his policy covered him for Accidental Death, we were unable to pay out when he passed away due to natural causes (as this is not covered under his policy). You did contact our team in 2017 and they provided the assistance and feedback on the cover and benefits.
In regards to the Cancer cover, please note that our policies pay out on diagnosis of the 8 female cancers. This is stated in the policy documentation and we would not be able to pay out for cancer if no diagnosis was made.
All our calls are recorded and you are welcome to request any calls made regarding the cover and benefits. We have always been very open about what is covered under our policies and this is why documentation is sent out as well, to ensure that you have all the relevant information.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call.
As discussed in our call, kindly note that your husband had a policy with Platinum Life. As his policy covered him for Accidental Death, we were unable to pay out when he passed away due to natural causes (as this is not covered under his policy). You did contact our team in 2017 and they provided the assistance and feedback on the cover and benefits.
In regards to the Cancer cover, please note that our policies pay out on diagnosis of the 8 female cancers. This is stated in the policy documentation and we would not be able to pay out for cancer if no diagnosis was made.
All our calls are recorded and you are welcome to request any calls made regarding the cover and benefits. We have always been very open about what is covered under our policies and this is why documentation is sent out as well, to ensure that you have all the relevant information.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 Aug 2023, 12:37
Official
Dear Sunita,
Thank you for taking my call.
As discussed in our call, kindly note that your husband had a policy with Platinum Life. As his policy covered him for Accidental Death, we were unable to pay out when he passed away due to natural causes (as this is not covered under his policy). You did contact our team in 2017 and they provided the assistance and feedback on the cover and benefits.
In regards to the Cancer cover, please note that our policies pay out on diagnosis of the 8 female cancers. This is stated in the policy documentation and we would not be able to pay out for cancer if no diagnosis was made.
All our calls are recorded and you are welcome to request any calls made regarding the cover and benefits. We have always been very open about what is covered under our policies and this is why documentation is sent out as well, to ensure that you have all the relevant information.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call.
As discussed in our call, kindly note that your husband had a policy with Platinum Life. As his policy covered him for Accidental Death, we were unable to pay out when he passed away due to natural causes (as this is not covered under his policy). You did contact our team in 2017 and they provided the assistance and feedback on the cover and benefits.
In regards to the Cancer cover, please note that our policies pay out on diagnosis of the 8 female cancers. This is stated in the policy documentation and we would not be able to pay out for cancer if no diagnosis was made.
All our calls are recorded and you are welcome to request any calls made regarding the cover and benefits. We have always been very open about what is covered under our policies and this is why documentation is sent out as well, to ensure that you have all the relevant information.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
SS
Sunita S's updateReviewer Update
14 Aug 2023, 13:02Ok awesome, I defiantly got a response. People, please recheck your policies. My husband passed away of natural causes, so because it wasn't an accidental death, they do not pay out.
My policy was a cancer policy. So, I posed the question if I died in emergency and on my death certificate it says natural causes even though my body would have cancer which was not diagnosed. The policy would not pay out. Please note that autopsies are not going to be done if it states natural causes. So, Families please be aware of the policies that you take out with regards to platinum life because you are going to have a problem with your payout. You will not be getting any payout from them because of their so-called policy structure. I wish you all gods speed and I hope that you don't encounter the same problem that I just had with them.
My policy was a cancer policy. So, I posed the question if I died in emergency and on my death certificate it says natural causes even though my body would have cancer which was not diagnosed. The policy would not pay out. Please note that autopsies are not going to be done if it states natural causes. So, Families please be aware of the policies that you take out with regards to platinum life because you are going to have a problem with your payout. You will not be getting any payout from them because of their so-called policy structure. I wish you all gods speed and I hope that you don't encounter the same problem that I just had with them.
SS
Sunita S's update14 Aug 2023, 13:02
Reviewer Update
Ok awesome, I defiantly got a response. People, please recheck your policies. My husband passed away of natural causes, so because it wasn't an accidental death, they do not pay out.
My policy was a cancer policy. So, I posed the question if I died in emergency and on my death certificate it says natural causes even though my body would have cancer which was not diagnosed. The policy would not pay out. Please note that autopsies are not going to be done if it states natural causes. So, Families please be aware of the policies that you take out with regards to platinum life because you are going to have a problem with your payout. You will not be getting any payout from them because of their so-called policy structure. I wish you all gods speed and I hope that you don't encounter the same problem that I just had with them.
My policy was a cancer policy. So, I posed the question if I died in emergency and on my death certificate it says natural causes even though my body would have cancer which was not diagnosed. The policy would not pay out. Please note that autopsies are not going to be done if it states natural causes. So, Families please be aware of the policies that you take out with regards to platinum life because you are going to have a problem with your payout. You will not be getting any payout from them because of their so-called policy structure. I wish you all gods speed and I hope that you don't encounter the same problem that I just had with them.