1 reviews | Active since Feb 2017
Not listening
<p>I have asked various consultants that have phoned me numerous times, not to phone on my cellphone especially during the day. I am at work and I am not allowed to answer my cell phone. It seems as if the consultants don't bother entering this information on the system after they said in 2016 that they will make sure to make a note that I should not be contacted on my cellphone. It is really getting annoying!!!</p>
This is a review I posted on the 22nd of October 2015 - Constant phone calls
I made the mistake of taking a call and upgrading my policy recently, since then I have been phoned on my cell and I have asked repeatedly that they make a note not contact me on my cell phone but rather on the land line as we are not allowed to take private calls on the cell phone at work. The only reason that I do answer my cell is that some times it is in regard with work that I am phoned.
I told the persons that I cannot take their call at that moment yet they persist in only taking a few minutes of my time. The first time I was busy in an audit and the person insisted to verify my details after I said numerous times that I should be phoned after 3 in the afternoon. The person just carried on so much that I got annoyed and told him to phone back later and put the phone down. This morning the same happened. The more I am telling the person that I am at work and that they should phone after 3 in the afternoon, the more he carried on. I understand that they have a job to do, but I also have a job to do. If they have to phone and check the details, they can use the work line like the first person that phone did.
If this persists, I will have my cell phone number removed.
This is a review I posted on the 22nd of October 2015 - Constant phone calls
I made the mistake of taking a call and upgrading my policy recently, since then I have been phoned on my cell and I have asked repeatedly that they make a note not contact me on my cell phone but rather on the land line as we are not allowed to take private calls on the cell phone at work. The only reason that I do answer my cell is that some times it is in regard with work that I am phoned.
I told the persons that I cannot take their call at that moment yet they persist in only taking a few minutes of my time. The first time I was busy in an audit and the person insisted to verify my details after I said numerous times that I should be phoned after 3 in the afternoon. The person just carried on so much that I got annoyed and told him to phone back later and put the phone down. This morning the same happened. The more I am telling the person that I am at work and that they should phone after 3 in the afternoon, the more he carried on. I understand that they have a job to do, but I also have a job to do. If they have to phone and check the details, they can use the work line like the first person that phone did.
If this persists, I will have my cell phone number removed.
Dear Marie-Antoinette Pelser
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Marietjie Kotze
Platinum Life Client Care
Dear Marie-Antoinette Pelser
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Marietjie Kotze
Platinum Life Client Care
I don't believe this. After I have clearly told the lady that phoned me yesterday that I DO NOT want to be phoned during the day on my cell phone, and logging this complaint. Lo and behold, I get a phone call on my cellphone at 13:40 today.
Which part of: DO NOT PHONE ME ON MY CELLPHONE DURING OFFICE HOURS don't they understand????????
I don't believe this. After I have clearly told the lady that phoned me yesterday that I DO NOT want to be phoned during the day on my cell phone, and logging this complaint. Lo and behold, I get a phone call on my cellphone at 13:40 today.
Which part of: DO NOT PHONE ME ON MY CELLPHONE DURING OFFICE HOURS don't they understand????????
Dear Ms Pelser,
Thank you for your query.
I have received feedback from our sales department and we apologise for not keeping with the original request not to call you on your cell phone during working hours.
I have placed a tag on your policy advising that you are not to be phoned on your cell phone before three in the afternoon.
Please do accept our sincerest apologies in this regards.
Yours Sincerely
Marietjie Kotzé
Client Care Consultant
******
Dear Ms Pelser,
Thank you for your query.
I have received feedback from our sales department and we apologise for not keeping with the original request not to call you on your cell phone during working hours.
I have placed a tag on your policy advising that you are not to be phoned on your cell phone before three in the afternoon.
Please do accept our sincerest apologies in this regards.
Yours Sincerely
Marietjie Kotzé
Client Care Consultant
******