1 reviews | Active since Apr 2025
Not impressed
I was nominated by a friend for a free gift & thereafter received numerous calls from Platinum Lift sales consultants trying to sell me a policy - I eventually said that I would be willing to look into it & wanted to discuss it with my husband before signing up - I was told that they would sign me up in the meantime, and send me paperwork to read over, but assured that I would have a month to look over it & cancel, before it becomes active, should I decide I don’t want it.
I have still not received any paperwork weeks later and have sent numerous e-mails requesting to cancel the policy before it becomes active. One cannot get through on the telephone number on Platinum Life’s website and despite being assured a number of times via e-mail that a consultant would contact me to process the cancellation - still no call!
It’s rather amazing how they can hound one with calls to sign up but when it comes to cancelling no one follows up & you have to keep begging for service. This has really put me off.
Thank you for your review. I'd like to take this opportunity to provide some feedback from our side.
Your cancellation request was received and processed by our email team on 24 April 2025. As your policy was scheduled to commence in June, please rest assured that no debit orders will be taken from your account.
Typically, our cancellations team contacts clients within a week to complete the final closure. However, due to recent public holidays, there has been a slight delay in this process. I have reached out to the team and requested that a consultant contact you on Monday to assist further.
We sincerely apologise for any inconvenience caused by the delay and appreciate your patience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I'd like to take this opportunity to provide some feedback from our side.
Your cancellation request was received and processed by our email team on 24 April 2025. As your policy was scheduled to commence in June, please rest assured that no debit orders will be taken from your account.
Typically, our cancellations team contacts clients within a week to complete the final closure. However, due to recent public holidays, there has been a slight delay in this process. I have reached out to the team and requested that a consultant contact you on Monday to assist further.
We sincerely apologise for any inconvenience caused by the delay and appreciate your patience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor