Not happy that they explained so much about the cancer cover just for them to tell after enquiries that my policy does not have a cancer cover

Dear Tumisang 

I have reviewed this matter and would like to provide some clarification. We offer a range of benefits and coverage options, including cancer cover and Accidental Disability. When you were contacted regarding an  Accidental Disability policy in February last year, the consultant would have gone over the benefits included in your plan and explained exactly what you would be covered for. This information is also reflected in your policy schedule.

While your policy documents list all the benefits we offer (which are also available on our website), this does not mean that you are automatically covered for all of them. Your specific coverage, as confirmed during the sales call and outlined in your policy schedule, details the benefits that apply to your plan. During calls, our consultants provide guidance on your coverage and explain it in detail to ensure everything is clear.

Please reach out to our team if there is anything further we can advise on

 Kind Regards

Simone Venter 

Client Relationship Specialist and Client Care Supervisor