NO
Nikki O
1 reviews | Active since Mar 2019
03 May 2020, 09:02
Not happy
I called last month to arrange payment holiday on my policy and was advised all in order for debit order end may. My account has been debited now... I have not received a single cent during lockdown
Helpful (0)
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Replies (1)
Platinum Life's replyOfficial
04 May 2020, 14:11Dear Nikki,
Thank you so much for giving me a chance to assist with your complaint.
A refund has been arranged and your policy is set to continue from the 30th of June 2020 and thereafter.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for giving me a chance to assist with your complaint.
A refund has been arranged and your policy is set to continue from the 30th of June 2020 and thereafter.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 May 2020, 14:11
Official
Dear Nikki,
Thank you so much for giving me a chance to assist with your complaint.
A refund has been arranged and your policy is set to continue from the 30th of June 2020 and thereafter.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for giving me a chance to assist with your complaint.
A refund has been arranged and your policy is set to continue from the 30th of June 2020 and thereafter.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor