JC
Joash C
1 reviews | Active since Aug 2023
31 Aug 2023, 18:53
Not happy about this
I was contacted to take a cancer policy; and the guy had driven me to giving him my details and i was sent a debt order mandate which i did not approve as i then did not want to go ahead but the funds was still deducted from my account today the 31/08. Please would this be refund with immediate effect.
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Replies (1)
Platinum Life's replyOfficial
01 Sept 2023, 07:05Dear Joash,
I have received your review and I am looking into this matter on our side
A cancellation has been logged and a consultant will be in touch within a week to confirm this with you. I have requested the call you had with our sales team and will provide further feedback as soon as it has been received
Please let me know if there is anything else I can assist with while we are investigating further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am looking into this matter on our side
A cancellation has been logged and a consultant will be in touch within a week to confirm this with you. I have requested the call you had with our sales team and will provide further feedback as soon as it has been received
Please let me know if there is anything else I can assist with while we are investigating further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Sept 2023, 07:05
Official
Dear Joash,
I have received your review and I am looking into this matter on our side
A cancellation has been logged and a consultant will be in touch within a week to confirm this with you. I have requested the call you had with our sales team and will provide further feedback as soon as it has been received
Please let me know if there is anything else I can assist with while we are investigating further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am looking into this matter on our side
A cancellation has been logged and a consultant will be in touch within a week to confirm this with you. I have requested the call you had with our sales team and will provide further feedback as soon as it has been received
Please let me know if there is anything else I can assist with while we are investigating further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor