1 reviews | Active since Jul 2022
Not agreed upon deduction
I apologise in advance for my tone of my review. I am so angry right now!
I was contacted on the 27th June 2022... for an 'addition' to my insurance premium. I agreed that the FIRST PAYMENT BE DEDUCTED IN AUGUST! I received a notification that they deducted from my account TODAY (19 July)!
That money was in my bank account for a different reason! My mother is a cancer patient. She had her breast surgically removed just over a month ago. That money was in my account because I have to get her to Groote Schuur Hospital for her checkup on Thursday.
I need them to reverse that transaction and stick to what we AGREED on... Or do they expect me to WALK from Mitchell's plain to Observatory with my mother. I sent an e-mail to them, but they haven't rep****/contacted me
Thank you so much for taking my call regarding this matter
Kindly note that a double deduction was done, due to arrears on your current policy with Platinum Life. An SMS was sent through to the number on system but I have updated your details as requested
Please note that your upgrade is only set to commence from August and I have made the arrangements on your policy as discussed telephonically.
I apologize for any inconvenience caused and please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter
Kindly note that a double deduction was done, due to arrears on your current policy with Platinum Life. An SMS was sent through to the number on system but I have updated your details as requested
Please note that your upgrade is only set to commence from August and I have made the arrangements on your policy as discussed telephonically.
I apologize for any inconvenience caused and please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Just got a call from a VERY patient Simoné.
- I was at fault because I didn't list my alternative number as my primary contact number. Am sms was sent to the old number.
- I feel that they could've also sent communication to both my numbers. Like I asked her:
- Simoné patiently guided me on how to get the reversal done promptly. And also listed the current phone number as my primary number.
Thank you Simone
Just got a call from a VERY patient Simoné.
- I was at fault because I didn't list my alternative number as my primary contact number. Am sms was sent to the old number.
- I feel that they could've also sent communication to both my numbers. Like I asked her:
- Simoné patiently guided me on how to get the reversal done promptly. And also listed the current phone number as my primary number.
Thank you Simone