1 reviews | Active since Mar 2009
Not a Womens Company at all!!
Dear Alisha
Thank you for your email.
Someone called me and said they were going to revise my policy so that I could pay a lower premium.
Please could you investigate this, then I may consider taking on my policy again.
Thank you so much.
Kind regards
Annwyn
Annwyn Du Preez Medical Scientist
Dear Mrs Du Preez
Thank you for your email.
Our records show that you were assisted by Nadia on the 28th of November 2022 to reduce the premium.
The policy lapsed in January 2023 . Regrettably, we are unable to reinstate the cover as it lapsed more than 6 months ago.
Please feel free to contact us if you have any queries.
Yours Sincerely,
Miche Holworthy
Client Care Consultant - Email Division
Where is the offer to maybe assist me with a new policy? What sort of Client Care Consultant is this? I will never associate myself with this company ever again!
I have received your review and have looked into this matter on my side.
Kindly note that you were contacted by our team in November 2022 to adjust your premium and cover. All arrears were written off and the changes came into effect in January 2023. After the amendment, no premiums were received and the policy lapsed as a result. Notifications were sent out via SMS to advise of the arrears and later that the policy was no longer in force.
Due to the high risk nature and underwriting on our policies, we are unable to reinstate policies that lapsed more than 6 months ago. Our team were unable to assist with your query and had to advise accordingly.
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that you were contacted by our team in November 2022 to adjust your premium and cover. All arrears were written off and the changes came into effect in January 2023. After the amendment, no premiums were received and the policy lapsed as a result. Notifications were sent out via SMS to advise of the arrears and later that the policy was no longer in force.
Due to the high risk nature and underwriting on our policies, we are unable to reinstate policies that lapsed more than 6 months ago. Our team were unable to assist with your query and had to advise accordingly.
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor