CP
Chantal P
1 reviews | Active since Feb 2018
20 Jan 2020, 14:59
NON RESPONSIVE TO A SIMPLE REQUEST
Since 6th December still waiting for a copy of my life insurance as requested online. This is totally unacceptable for this type of communication on a life policy!
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Replies (1)
Platinum Life's replyOfficial
21 Jan 2020, 10:12Dear Chantal,
I have received your complaint and have sent it through to our Life Department for urgent attention.
A policy schedule will be sent out as soon as possible.
I apologize for any inconvenience caused and the delay in assisting you with your query. This will be addressed
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have sent it through to our Life Department for urgent attention.
A policy schedule will be sent out as soon as possible.
I apologize for any inconvenience caused and the delay in assisting you with your query. This will be addressed
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply21 Jan 2020, 10:12
Official
Dear Chantal,
I have received your complaint and have sent it through to our Life Department for urgent attention.
A policy schedule will be sent out as soon as possible.
I apologize for any inconvenience caused and the delay in assisting you with your query. This will be addressed
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have sent it through to our Life Department for urgent attention.
A policy schedule will be sent out as soon as possible.
I apologize for any inconvenience caused and the delay in assisting you with your query. This will be addressed
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,