BM
Brenda M
1 reviews | Active since Jan 2010
26 May 2021, 19:53
No sms or follow up communication after personal details captured
Aiden called me 2 weeks ago saying my sister in pietermaritzburg had given my name and number as a referral. He explained everything to me and took down my details ID number, address, email address etc and said i will be receiving an sms shortly where i would be able to choose my gift. I never heard from him again and haven't received any sms or email. I NEVER just dish out my personal details especially my ID number to marketing companies but because my sister has taken out a policy with Platinum Life and referred me i let down my guard. Will i EVER receive this sms or a response ONLY GOD KNOWS. I've been reading ALL the reviews and complaints and await a response.
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Platinum Life's replyOfficial
27 May 2021, 07:07Dear Brenda,
I have received your complaint and would like to provide feedback regarding this matter.
We give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 12th of May 2021. In the call, the consultant does advise that you will receive an SMS with more information within 4 weeks. Our gifts vary from vouchers to products from our sister companies and they are sent out at random. Please keep an eye out, as you are still set to receive it
If you have any questions, you are welcome to contact our Client Care team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide feedback regarding this matter.
We give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 12th of May 2021. In the call, the consultant does advise that you will receive an SMS with more information within 4 weeks. Our gifts vary from vouchers to products from our sister companies and they are sent out at random. Please keep an eye out, as you are still set to receive it
If you have any questions, you are welcome to contact our Client Care team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 May 2021, 07:07
Official
Dear Brenda,
I have received your complaint and would like to provide feedback regarding this matter.
We give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 12th of May 2021. In the call, the consultant does advise that you will receive an SMS with more information within 4 weeks. Our gifts vary from vouchers to products from our sister companies and they are sent out at random. Please keep an eye out, as you are still set to receive it
If you have any questions, you are welcome to contact our Client Care team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide feedback regarding this matter.
We give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 12th of May 2021. In the call, the consultant does advise that you will receive an SMS with more information within 4 weeks. Our gifts vary from vouchers to products from our sister companies and they are sent out at random. Please keep an eye out, as you are still set to receive it
If you have any questions, you are welcome to contact our Client Care team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor