No response to policy cancellation!

During the call I explained to the consultant that taking out a policy is not within my budget at the moment, but she continued with the process.

During the call, a message appeared three times that required me to either accept or decline. Each time I attempted to decline, my phone froze, preventing me from properly responding.

Despite this, when I checked my banking app afterwards, I noticed that there were three scheduled payments loaded for the policy, which I did not authorise.

I sent an email yesterday to address this matter and received an automated response. I followed up again today, but only received an automated reply stating that there will be delays due to the public holiday.

The delay in responding is also a serious concern, as it may affect the cooling-off period. I do not accept any situation where delays on your side result in me being told that I am no longer able to cancel the policy.

This has been a very frustrating experience, especially since I made it clear from the beginning that it is not in my budget and was unable to properly decline due to technical issues.