IM
Izelle M
1 reviews | Active since Jan 2018
12 Jul 2021, 13:08
No response on a claim for months now!!
Death claim not being attended to for months-not even ONE response on any emails sent. Call centre incapable to assist either. Is this why clients pay a policy? Not be able to claim?
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Platinum Life's replyOfficial
13 Jul 2021, 11:04Dear Izelle,
Thank you so much for taking my call and giving me the chance to follow up on this matter.
Kindly note that we received an email from the broker on the 8th of July 2021 and would have provided further feedback within 72 working hours. Nothing was received prior to this.
Thank you so much for all your further assistance and feedback to ensure that we can resolve this matter as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me the chance to follow up on this matter.
Kindly note that we received an email from the broker on the 8th of July 2021 and would have provided further feedback within 72 working hours. Nothing was received prior to this.
Thank you so much for all your further assistance and feedback to ensure that we can resolve this matter as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Jul 2021, 11:04
Official
Dear Izelle,
Thank you so much for taking my call and giving me the chance to follow up on this matter.
Kindly note that we received an email from the broker on the 8th of July 2021 and would have provided further feedback within 72 working hours. Nothing was received prior to this.
Thank you so much for all your further assistance and feedback to ensure that we can resolve this matter as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me the chance to follow up on this matter.
Kindly note that we received an email from the broker on the 8th of July 2021 and would have provided further feedback within 72 working hours. Nothing was received prior to this.
Thank you so much for all your further assistance and feedback to ensure that we can resolve this matter as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor