SL
Shawn L
1 reviews | Active since Jul 2018
31 May 2019, 10:47
No Policy...but I'm in Arrears ????
So, after being interested in a policy for women a consultant informed me that they will deliver a policy draft to me......... 2 months now I receive messages that my policy is in arrears!!! I have not accepted any policy yet..... I have not seen any draft documents yet!!! I have not given banking details either....... So how do you deduct money from an Old account that no longer exists? and then give me a bad credit history for being in arrears?????? This seems like *****... IN short: No policy documents, no correct bank details, not even my correct surname but my ****en name, and here I owe you money.... TAKING money from my account without any agreement in place? I call it *****ing.
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Platinum Life's replyOfficial
03 Jun 2019, 07:37 Dear Shawn, Thank you so much for taking my call and giving me the chance to speak to your wife regarding her policy with Platinum Life. Kindly note that her Platinum Life policy has been cancelled with immediate effect and no further premiums will be deducted. I have also emailed the sales calls, where confirmation of account was provided, and the proof of delivery to you as requested. If you have any further queries please feel free to contact me Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Jun 2019, 07:37
Official
Dear Shawn, Thank you so much for taking my call and giving me the chance to speak to your wife regarding her policy with Platinum Life. Kindly note that her Platinum Life policy has been cancelled with immediate effect and no further premiums will be deducted. I have also emailed the sales calls, where confirmation of account was provided, and the proof of delivery to you as requested. If you have any further queries please feel free to contact me Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor