No policy send to client but taking premiums from there accounts

Agent was calling me non stop to take cover with them, eventually i took the cover that offer I was promised that the policy document would be send to me and this never happened next thing money was taken out of my account which i was very angry about no policy but you surely took my money. So does this is what your company is about insuring people but not telling them what they are assured with, second of all should something happen what have i got to as my policy. Stop doing this to people and send them there document then you might have clients on your books but i myself not interested doing business with up professional company. other brokers at least give clients policies i want my money you took out of my account back.