TM
Thembela M
1 reviews | Active since Apr 2019
26 Apr 2019, 23:09
No policy documents but money debited
I haven't received any documents for the policy I took out but premium has been debited.
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Replies (1)
Platinum Life's replyOfficial
30 Apr 2019, 11:27 Dear Mrs Mahlangu, Thank you so much for corresponding with me regarding this matter. I would like to apologize for the fact that you did not receive your documentation and you were unable to review the policy before the premium went off. I have arranged to refund your April premium and your policy is set to start in June 2019. An updated policy schedule has been resent to you to ensure that you have ample time to review your policy and cover. Please do not hesitate to contact me on *** Have a great day Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Apr 2019, 11:27
Official
Dear Mrs Mahlangu, Thank you so much for corresponding with me regarding this matter. I would like to apologize for the fact that you did not receive your documentation and you were unable to review the policy before the premium went off. I have arranged to refund your April premium and your policy is set to start in June 2019. An updated policy schedule has been resent to you to ensure that you have ample time to review your policy and cover. Please do not hesitate to contact me on *** Have a great day Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor