FC
Francois C
1 reviews | Active since Jul 2020
30 Jul 2020, 09:32
No policy documentation recieved from platlife
I just read the review that Gina wrote and it seems i am in se boat a lady called me wss also selected for uograde which sounds good and wss promissed a picy via email that never arrived i am in the proses of lying claim but unsure if i sm going to be covered and i am sure in the favour of the policy that i most propably wont qailify
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Replies (3)0
Replies (3)
Platinum Life's replyOfficial
30 Jul 2020, 13:32Dear Francois,
Thank you so much for taking my call this morning and I am so sorry that you did not receive your policy documentation.
I have rectified the email address on system and have arranged for an updated schedule to be sent through to you.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call this morning and I am so sorry that you did not receive your policy documentation.
I have rectified the email address on system and have arranged for an updated schedule to be sent through to you.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Jul 2020, 13:32
Official
Dear Francois,
Thank you so much for taking my call this morning and I am so sorry that you did not receive your policy documentation.
I have rectified the email address on system and have arranged for an updated schedule to be sent through to you.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call this morning and I am so sorry that you did not receive your policy documentation.
I have rectified the email address on system and have arranged for an updated schedule to be sent through to you.
Please let me know if there is anything else I can assist with and I apologize for the inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
FC
Francois C's updateReviewer Update
30 Jul 2020, 17:09Thankyou sorted
FC
Francois C's update30 Jul 2020, 17:09
Reviewer Update
Thankyou sorted
FC
Francois C's updateReviewer Update
30 Jul 2020, 17:12I was cintacted and policy recieved also suggested that a couple of confimation should be added to mail to prevent future mis and misunderstandings
FC
Francois C's update30 Jul 2020, 17:12
Reviewer Update
I was cintacted and policy recieved also suggested that a couple of confimation should be added to mail to prevent future mis and misunderstandings