CC
Carmen C
1 reviews | Active since Jul 2020
02 Jul 2020, 14:58
No policy but account debited
So now I have to complain here. Because emails are not working with these ppl. Please please please cancel this policy. I don't even have a copy of the policy so how can I reply? They said if they don't hear back then they will assume I'm happy. I am not. I never received this gift that they called me hundreds of times for... No man. Pay back my money. I can't afford it as my husband is not working.... Someone please respond.
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Platinum Life's replyOfficial
06 Jul 2020, 13:54Dear Carmen,
I have received your complaint and would like to apologize for the experience that you had.
The policy has been processed for cancellation and a consultant will be in touch within the week to confirm that this has been done. A refund has also been arranged for the premium deducted and will be paid back into your account.
I am following up regarding why the email instruction from April month was not attended to and I am so sorry for the inconvenience caused.
Please let me know if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to apologize for the experience that you had.
The policy has been processed for cancellation and a consultant will be in touch within the week to confirm that this has been done. A refund has also been arranged for the premium deducted and will be paid back into your account.
I am following up regarding why the email instruction from April month was not attended to and I am so sorry for the inconvenience caused.
Please let me know if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Jul 2020, 13:54
Official
Dear Carmen,
I have received your complaint and would like to apologize for the experience that you had.
The policy has been processed for cancellation and a consultant will be in touch within the week to confirm that this has been done. A refund has also been arranged for the premium deducted and will be paid back into your account.
I am following up regarding why the email instruction from April month was not attended to and I am so sorry for the inconvenience caused.
Please let me know if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to apologize for the experience that you had.
The policy has been processed for cancellation and a consultant will be in touch within the week to confirm that this has been done. A refund has also been arranged for the premium deducted and will be paid back into your account.
I am following up regarding why the email instruction from April month was not attended to and I am so sorry for the inconvenience caused.
Please let me know if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor