FS
FABIOLA S
1 reviews | Active since Dec 2017
26 Oct 2023, 12:25
no permission to debit
I told the agent to call me again to confirm if iam going to take the policy, i havent heard from them for some time , this morning out of the blue they hit my bank account, i was advised by a agent i must wait 7 days and for a call back to cancel the policy.....still waiting.
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Platinum Life's replyOfficial
26 Oct 2023, 12:37Dear Fabiola,
Thank you so much for taking my call.
As discussed, please note that a cancellation has been logged and I have requested the calls made to you regarding your policy with Platinum Life.
As soon as this has been received, I will provide feedback and advise regarding the premiums that have been collected. A consultant from our cancellations team will be in touch within the next day or two to confirm the cancellation with you.
Please let me know if there is anything else I can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, please note that a cancellation has been logged and I have requested the calls made to you regarding your policy with Platinum Life.
As soon as this has been received, I will provide feedback and advise regarding the premiums that have been collected. A consultant from our cancellations team will be in touch within the next day or two to confirm the cancellation with you.
Please let me know if there is anything else I can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Oct 2023, 12:37
Official
Dear Fabiola,
Thank you so much for taking my call.
As discussed, please note that a cancellation has been logged and I have requested the calls made to you regarding your policy with Platinum Life.
As soon as this has been received, I will provide feedback and advise regarding the premiums that have been collected. A consultant from our cancellations team will be in touch within the next day or two to confirm the cancellation with you.
Please let me know if there is anything else I can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, please note that a cancellation has been logged and I have requested the calls made to you regarding your policy with Platinum Life.
As soon as this has been received, I will provide feedback and advise regarding the premiums that have been collected. A consultant from our cancellations team will be in touch within the next day or two to confirm the cancellation with you.
Please let me know if there is anything else I can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor