M
Mmalerothodi
1 reviews | Active since Jul 2025
08 Jul 2025, 11:43
No good busy making ...
No good busy making contribution without cash back it seems it is life cover, no withdrawals
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Replies (1)
Platinum Life's replyOfficial
08 Jul 2025, 12:11Dear Mmalerothodi,
Thank you for taking my call regarding this matter.
As our policies are risk-based covers, they do not carry any cash or surrender value. This is outlined in your policy documentation, and cover is provided for the months in which premiums are received.
You mentioned during our call that you were not contacted about a recent upgrade to your policy. While the premium and benefits were recently amended with Vincent, I have requested the recording of the discussion that took place prior to that to verify what was communicated by our sales team. I will share any feedback with you as soon as it becomes available. Please note that we can only make changes to your policy with your explicit consent, which should have been obtained during the call.
Should you have any further questions or need assistance, please feel free to contact me.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call regarding this matter.
As our policies are risk-based covers, they do not carry any cash or surrender value. This is outlined in your policy documentation, and cover is provided for the months in which premiums are received.
You mentioned during our call that you were not contacted about a recent upgrade to your policy. While the premium and benefits were recently amended with Vincent, I have requested the recording of the discussion that took place prior to that to verify what was communicated by our sales team. I will share any feedback with you as soon as it becomes available. Please note that we can only make changes to your policy with your explicit consent, which should have been obtained during the call.
Should you have any further questions or need assistance, please feel free to contact me.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Jul 2025, 12:11
Official
Dear Mmalerothodi,
Thank you for taking my call regarding this matter.
As our policies are risk-based covers, they do not carry any cash or surrender value. This is outlined in your policy documentation, and cover is provided for the months in which premiums are received.
You mentioned during our call that you were not contacted about a recent upgrade to your policy. While the premium and benefits were recently amended with Vincent, I have requested the recording of the discussion that took place prior to that to verify what was communicated by our sales team. I will share any feedback with you as soon as it becomes available. Please note that we can only make changes to your policy with your explicit consent, which should have been obtained during the call.
Should you have any further questions or need assistance, please feel free to contact me.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call regarding this matter.
As our policies are risk-based covers, they do not carry any cash or surrender value. This is outlined in your policy documentation, and cover is provided for the months in which premiums are received.
You mentioned during our call that you were not contacted about a recent upgrade to your policy. While the premium and benefits were recently amended with Vincent, I have requested the recording of the discussion that took place prior to that to verify what was communicated by our sales team. I will share any feedback with you as soon as it becomes available. Please note that we can only make changes to your policy with your explicit consent, which should have been obtained during the call.
Should you have any further questions or need assistance, please feel free to contact me.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor