No free gift for existing members

Just received a call from a consultant wanting to give me a free gift as I was referred by a friend. Wanted all my details, which I provided but then she asked my ID number so as soon as I told her that I already have a policy with Platinum Life and they can get the rest of my detail from there, she just rep****: 'oh you already have a policy with us, thank you and enjoy the rest of your day' and abruptly ended the call without even giving me chance to say anything....extremely rude! So, if I already have a policy, 17 years in fact, I don't get a free gift. Assume this is being used to lure new clients....shame. Next time maybe start your call with asking a person if they already have a policy!!! This will stop wasting everyone's time.