1 reviews | Active since May 2021
No Customer Service
I was contacted by one of Platinum Life's consultant's on Friday 11th Nov 2022 at 11:36 am, to sell extra benefits on my existing policy ***.
I did not accept or agree to anything, told him I am not interested in any extra benefits. However, later on an approve it message was accepted on my banking app for a debit order of an amount of R855.03 to be debited.
The consultant's name is Marnus called from number 018 140 0561. True Caller reflects it is a Spam Number.
Called Platinum Life this morning at 09:23am spoke to Thabita. She said, she cannot see any debit order for over R800, only R655.86. I called my bank they say otherwise.
Platinum Life is not answering calls and do not reply to my emails sent to them. 1st email: Sent: Friday 11 November 2022 11:50 AM 2nd email: Sent: Tuesday 15 November 2022 9:37 AM
To date, no one from Platinum Life Contacted me.
I have received your review and I would like to apologize that you have not received the correct assistance.
A consultant from our Client Care team will give you a call as soon as possible to assist in regards to the recent upgrade that was offered on your policy. The upgrade would not yet be loaded on our side, but we can gladly request the calls and follow up on what was advised.
Kindly note that we were closed on Tuesday due to our year-end function but our team is working around the clock to ensure that anything that has been sent through to us, will be attended to within our normal turnaround time.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I would like to apologize that you have not received the correct assistance.
A consultant from our Client Care team will give you a call as soon as possible to assist in regards to the recent upgrade that was offered on your policy. The upgrade would not yet be loaded on our side, but we can gladly request the calls and follow up on what was advised.
Kindly note that we were closed on Tuesday due to our year-end function but our team is working around the clock to ensure that anything that has been sent through to us, will be attended to within our normal turnaround time.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor