NO CUSTOMER SERVICE

They never answer their phones, it goes straight to voice mail stating that they are closed for a holiday. What holiday is celebrated in South Africa where they are the only company closed for business? Secondly, I emailed them and received an automated response saying that someone would be calling me back --that was three weeks ago. I just want to cancel my policy with them that's all. I never gave them permission to debit my account in the first place but they are still continuing to do that. If I can't get hold of them now, imagine what it would be like if I had to log a claim? I would be dead before I'm able to reach them!