EN
Eunece N
1 reviews | Active since Mar 2022
02 May 2024, 19:49
No contact from then!!???
My name is Eunece and i am disgusted with platinum life , last year i asked for an upgrade and the said only September or October 2023 and never heard anything and I've been emailed or contacted again since December 2023
I have asked for my statements of the missed and payed payments from start of contract, NO ONE EVER COMES BACK TO ME, I am on the point of getting my lawyer involved
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Platinum Life's replyOfficial
03 May 2024, 06:50Dear Eunece,
I have received your review and would like to provide some feedback regarding this matter.
You contacted our email department in March 2024 regarding the arrears and resubmission on your account. Our team provided a full explanation and advised on when the next debit order is set to occur.
I can confirm that we received your email yesterday and I will ensure that your full policy documents and billing statements are sent through, so please keep an eye out. I will also attach all previous correspondence.
Please note that this is a risk cover and you are unable to call in to request for an upgrade on your policy and benefits. Our sales team will contact once a year to offer this, but we are unable to confirm exactly when this call is set to take place.
I will contact you during the course of today to provide more information if needed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
You contacted our email department in March 2024 regarding the arrears and resubmission on your account. Our team provided a full explanation and advised on when the next debit order is set to occur.
I can confirm that we received your email yesterday and I will ensure that your full policy documents and billing statements are sent through, so please keep an eye out. I will also attach all previous correspondence.
Please note that this is a risk cover and you are unable to call in to request for an upgrade on your policy and benefits. Our sales team will contact once a year to offer this, but we are unable to confirm exactly when this call is set to take place.
I will contact you during the course of today to provide more information if needed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 May 2024, 06:50
Official
Dear Eunece,
I have received your review and would like to provide some feedback regarding this matter.
You contacted our email department in March 2024 regarding the arrears and resubmission on your account. Our team provided a full explanation and advised on when the next debit order is set to occur.
I can confirm that we received your email yesterday and I will ensure that your full policy documents and billing statements are sent through, so please keep an eye out. I will also attach all previous correspondence.
Please note that this is a risk cover and you are unable to call in to request for an upgrade on your policy and benefits. Our sales team will contact once a year to offer this, but we are unable to confirm exactly when this call is set to take place.
I will contact you during the course of today to provide more information if needed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
You contacted our email department in March 2024 regarding the arrears and resubmission on your account. Our team provided a full explanation and advised on when the next debit order is set to occur.
I can confirm that we received your email yesterday and I will ensure that your full policy documents and billing statements are sent through, so please keep an eye out. I will also attach all previous correspondence.
Please note that this is a risk cover and you are unable to call in to request for an upgrade on your policy and benefits. Our sales team will contact once a year to offer this, but we are unable to confirm exactly when this call is set to take place.
I will contact you during the course of today to provide more information if needed.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor