GC
Guthrie C

1 reviews | Active since May 2015

02 May 2015, 09:58

NO CONSENT, NO RESPONSE. RIDICULOUS!

I received a phone call from a sales rep not a few months ago about Platinum Life.<br> <br> While she was explaining I was very busy so I informed her I was INTERESTED and she must send me more information.<br> <br> To my surprise NOTHING came.<br> In the month of April I was doing a statement clean in my bank accounts to my shock I have been charged every month since that phone call.<br> No signature no approval NOTHING. Completely *******.<br> <br> I called in then in the BEGINNING of April and sent 3 emails. I was told by the rude lady on the phone I must sign a page confirming I want an account cancellation and my money for April will be refunded. DONE, two weeks later I have had no response, nothing at all. I CALLED AGAIN on the 28th of April and was told she didn't receive anything? For the sake of peace i sent it through AGAIN AND AGAIN.<br> <br> What has infuriated me the most is now we are in May and ANOTHER deduction has been taken off my account!!!!! <br> <br> This is just ridiculous! No responses come through and money just keeps getting taken off!<br> <br> I emailed AGAIN saying its still going off and I want this month and last month REFUNDED! <br> <br> NO RESPONSE.<br> <br> I went from being very interested to now thinking of my lawyer.

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Replies (1)
Platinum Life
Platinum Life's reply04 May 2015, 17:24
Official
Hello GuthrieCooper,

Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.

Your concern will be looked into and a client care consultant will contact to assist you.

Kind Regards
Your Client Care Team
Platinum Life