NL
Nicolaas L
1 reviews | Active since Dec 2016
26 Apr 2024, 10:37
No communication and no service.
I signed up for the life insurance and waiting for the policy documents but I still have not received any documents. They were eager to load the debit order but after that they seems not to care about anything. I have sent multiple request to cancel the service and get the debit order removed from my account with absolutely no response. This is a clear indication that if you will have to claim in the future that you will get no service and probably never get paid so do not sign up for this service.
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Platinum Life's replyOfficial
26 Apr 2024, 11:02Dear Nicolaas,
Thank you for taking my call regarding this matter.
Kindly note that documentation is sent out within 2 weeks from when you are contacted and after receiving it, you will enjoy a 30 day legal review period before any deductions is set to occur. I apologize is there was a misunderstanding regarding this timeline
We were closed on Tuesday and Wednesday due to religious holidays and our team has been working around the clock to attend to any emails received within this time. You will still receive a reply from them, so please keep an eye out.
Kindly note that your cancellation request has been logged and no policy will be issued out in your name. You are welcome to contact your bank to remove the mandate, but no debit orders will be requested
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call regarding this matter.
Kindly note that documentation is sent out within 2 weeks from when you are contacted and after receiving it, you will enjoy a 30 day legal review period before any deductions is set to occur. I apologize is there was a misunderstanding regarding this timeline
We were closed on Tuesday and Wednesday due to religious holidays and our team has been working around the clock to attend to any emails received within this time. You will still receive a reply from them, so please keep an eye out.
Kindly note that your cancellation request has been logged and no policy will be issued out in your name. You are welcome to contact your bank to remove the mandate, but no debit orders will be requested
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Apr 2024, 11:02
Official
Dear Nicolaas,
Thank you for taking my call regarding this matter.
Kindly note that documentation is sent out within 2 weeks from when you are contacted and after receiving it, you will enjoy a 30 day legal review period before any deductions is set to occur. I apologize is there was a misunderstanding regarding this timeline
We were closed on Tuesday and Wednesday due to religious holidays and our team has been working around the clock to attend to any emails received within this time. You will still receive a reply from them, so please keep an eye out.
Kindly note that your cancellation request has been logged and no policy will be issued out in your name. You are welcome to contact your bank to remove the mandate, but no debit orders will be requested
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call regarding this matter.
Kindly note that documentation is sent out within 2 weeks from when you are contacted and after receiving it, you will enjoy a 30 day legal review period before any deductions is set to occur. I apologize is there was a misunderstanding regarding this timeline
We were closed on Tuesday and Wednesday due to religious holidays and our team has been working around the clock to attend to any emails received within this time. You will still receive a reply from them, so please keep an eye out.
Kindly note that your cancellation request has been logged and no policy will be issued out in your name. You are welcome to contact your bank to remove the mandate, but no debit orders will be requested
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor