No care

I received a call a few months ago from Platinum life regarding a female cancer policy, at the time I was unemployed. During the phone call (which should be recorded) I told the representative I was unemployed and in no position to take out a policy at that stage. The lady was persistent and proceeded to tell me that the first debit would only be going off in about 3 months time and perhaps by then my circumstances would change. I requested that she rather call me back in a few months. Following this I emailed requesting that the policy be cancelled as after the waiting period I am sadly still not employed. Ignoring this, Platinum life has STILL gone ahead and debited my account, taking from monies that is to keep the roof over mine and my children's heads!! I have phoned numerous times to have this debit returned, only to be promised a call back to have the issue resolved. Three or more weeks later and nothing!! In today's times this is completely unacceptable! No matter the amount of money, the fact is that this company put me in a stressful position with no interest nor care to resolve it.