No call back after confirmation
<p>I called Platinum Life to request a cancellation for a life policy. The consultant informed me their cancellation department would call me back to confirm within 3-4 business days. It's almost 14 working business days since I made the call and no one has contacted me. </p>
Dear Siddharth,
Thank you for taking my call.
Two of our consultants tried to get into contact with you on two different occasions, on the 22nd of June and the 30th of June without success.
As discussed telephonically, I have arranged that a consultant phones you later today at a time more suitable for you.
Please feel free to contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Siddharth,
Thank you for taking my call.
Two of our consultants tried to get into contact with you on two different occasions, on the 22nd of June and the 30th of June without success.
As discussed telephonically, I have arranged that a consultant phones you later today at a time more suitable for you.
Please feel free to contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager