EZ
El Z
1 reviews | Active since Jun 2020
14 Nov 2024, 20:47
No approval
Good day, I received a call to offer a policy however I didn't confirm to this. The debit order was added to my account without my approval. Tried to call but the phone can't receive call. I also tried to cancel it on my banking app but I'm unable
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
15 Nov 2024, 08:42Dear El,
Thank you for reaching out to us.
We are investigating this matter and feedback will be provided soonest.
Kind Regards
Chrysanthea Chetty
Client Care Consultant
Thank you for reaching out to us.
We are investigating this matter and feedback will be provided soonest.
Kind Regards
Chrysanthea Chetty
Client Care Consultant
Platinum Life's reply15 Nov 2024, 08:42
Official
Dear El,
Thank you for reaching out to us.
We are investigating this matter and feedback will be provided soonest.
Kind Regards
Chrysanthea Chetty
Client Care Consultant
Thank you for reaching out to us.
We are investigating this matter and feedback will be provided soonest.
Kind Regards
Chrysanthea Chetty
Client Care Consultant
Platinum Life's replyOfficial
18 Nov 2024, 09:52Dear El,
Thank you so much for taking my call regarding this matter.
Please accept our sincere apologies for the error that occurred. Mandates are sent out only on conclusion of an accepted sale, as a notification that you have taken out a policy with our team. I have escalated the call and matter to our sales team to address the situation and ensure this does not happen again. We will also ensure that nothing is issued out in your name.
Kindly advise if there is anything else we can assist with and our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
Please accept our sincere apologies for the error that occurred. Mandates are sent out only on conclusion of an accepted sale, as a notification that you have taken out a policy with our team. I have escalated the call and matter to our sales team to address the situation and ensure this does not happen again. We will also ensure that nothing is issued out in your name.
Kindly advise if there is anything else we can assist with and our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply18 Nov 2024, 09:52
Official
Dear El,
Thank you so much for taking my call regarding this matter.
Please accept our sincere apologies for the error that occurred. Mandates are sent out only on conclusion of an accepted sale, as a notification that you have taken out a policy with our team. I have escalated the call and matter to our sales team to address the situation and ensure this does not happen again. We will also ensure that nothing is issued out in your name.
Kindly advise if there is anything else we can assist with and our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
Please accept our sincere apologies for the error that occurred. Mandates are sent out only on conclusion of an accepted sale, as a notification that you have taken out a policy with our team. I have escalated the call and matter to our sales team to address the situation and ensure this does not happen again. We will also ensure that nothing is issued out in your name.
Kindly advise if there is anything else we can assist with and our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor