TS
Taylor-Dane Snyman
1 reviews | Active since Dec 2018
26 Nov 2021, 15:29
Nightmare
Hound you with calls but when you have a problem because they’re debiting more than agreed they’re impossible to get a hold of.
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Replies (1)
Platinum Life's replyOfficial
29 Nov 2021, 08:13Dear Taylor-Dane,
I have received your complaint and would like to assist regarding this matter. Please note that I have been unable to reach you telephonically to assist but I have reached out via email
My system shows that you were recently contacted for an upgrade on your policy. An updated schedule was sent out in October to ensure that you have the full 30 day review period to go through the poiicy.
I have requested the upgrade call as well and will send it through with feedback as soon as it has been received.
Please let me know how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter. Please note that I have been unable to reach you telephonically to assist but I have reached out via email
My system shows that you were recently contacted for an upgrade on your policy. An updated schedule was sent out in October to ensure that you have the full 30 day review period to go through the poiicy.
I have requested the upgrade call as well and will send it through with feedback as soon as it has been received.
Please let me know how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Nov 2021, 08:13
Official
Dear Taylor-Dane,
I have received your complaint and would like to assist regarding this matter. Please note that I have been unable to reach you telephonically to assist but I have reached out via email
My system shows that you were recently contacted for an upgrade on your policy. An updated schedule was sent out in October to ensure that you have the full 30 day review period to go through the poiicy.
I have requested the upgrade call as well and will send it through with feedback as soon as it has been received.
Please let me know how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist regarding this matter. Please note that I have been unable to reach you telephonically to assist but I have reached out via email
My system shows that you were recently contacted for an upgrade on your policy. An updated schedule was sent out in October to ensure that you have the full 30 day review period to go through the poiicy.
I have requested the upgrade call as well and will send it through with feedback as soon as it has been received.
Please let me know how you would like to proceed regarding this matter?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor