LH
Lea H
1 reviews | Active since Feb 2020
14 May 2021, 13:53
Never ending calls!
Canceling my policy has been the most annoying experience. They phone me 5 times a day and I don't want to speak to anyone, I just want the policy canceled. In the short time I've been with Platinum life the policy amount has increased several times and I can get full life cover for half the money they take from me monthly. Please just cancel my policy and remove my number from your system!
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
14 May 2021, 14:05Dear Lea,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that our cancellation team does contact you to do a legal closure and confirm that everything has been cancelled. This is standard procedure for cancellations. I have now cancelled the policy as per your request and all further debit orders have been stopped.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that our cancellation team does contact you to do a legal closure and confirm that everything has been cancelled. This is standard procedure for cancellations. I have now cancelled the policy as per your request and all further debit orders have been stopped.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 May 2021, 14:05
Official
Dear Lea,
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that our cancellation team does contact you to do a legal closure and confirm that everything has been cancelled. This is standard procedure for cancellations. I have now cancelled the policy as per your request and all further debit orders have been stopped.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Kindly note that our cancellation team does contact you to do a legal closure and confirm that everything has been cancelled. This is standard procedure for cancellations. I have now cancelled the policy as per your request and all further debit orders have been stopped.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor