CW
C. Warrington
1 reviews | Active since Nov 2023
13 Nov 2023, 10:01
My overall experience is ok
My overall experience is ok. I asked for a agent to call me because I wanted to make some changes to my policy. Someone mailed me back and said they can't call be, I must call them. That's not very professional. Thank you
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
13 Nov 2023, 10:16Thank you for your review and I am sorry for the experience you had.
Our team will always try and assist with any query, but at certain times of the month, there might be a slight delay with call backs which our team will relay. They will gladly assist via email with the query to ensure that you still receive the best possible service.
I apologize if this was not adequately explained and for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Our team will always try and assist with any query, but at certain times of the month, there might be a slight delay with call backs which our team will relay. They will gladly assist via email with the query to ensure that you still receive the best possible service.
I apologize if this was not adequately explained and for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Nov 2023, 10:16
Official
Thank you for your review and I am sorry for the experience you had.
Our team will always try and assist with any query, but at certain times of the month, there might be a slight delay with call backs which our team will relay. They will gladly assist via email with the query to ensure that you still receive the best possible service.
I apologize if this was not adequately explained and for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Our team will always try and assist with any query, but at certain times of the month, there might be a slight delay with call backs which our team will relay. They will gladly assist via email with the query to ensure that you still receive the best possible service.
I apologize if this was not adequately explained and for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor