My only complaint is that the agents are very busy pushy

Dear Diane, 

We appreciate your feedback and I am sorry to hear about the experience you had with our consultants. Our policies and upgrades are always optional and you should never feel pressured. Please reach out to our team and we can always follow up and assist if you have another experience like this 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor