My mother Shireen Jo...

Item: Platinum Life
Rating: 1
Author: Shireen J

My mother Shireen Jossie had passed away ...I sent platinum life an email regarding her passing why is there no payout she had a policy with them

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Platinum Life's replyOfficial

06 Oct 2025, 16:13

Please accept our sincere condolences on the passing of your mother, Mrs. Shireen Jossie.

Based on the information received by our email team, we regret to inform you that your mother was not covered under the terms and conditions of the policy at the time of her passing.

To assist you further, we have arranged for an updated policy schedule to be sent to you via email, confirming the cover details on her policy. You are also welcome to contact our team directly should you wish to discuss this matter in more detail.

Please note that we attempted to reach you telephonically to provide this information but were unfortunately unable to make contact using the details we have on record.

Kind Regards

Simone Venter

Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply06 Oct 2025, 16:13

Official

Please accept our sincere condolences on the passing of your mother, Mrs. Shireen Jossie.

Based on the information received by our email team, we regret to inform you that your mother was not covered under the terms and conditions of the policy at the time of her passing.

Please note that we attempted to reach you telephonically to provide this information but were unfortunately unable to make contact using the details we have on record.

Kind Regards

Simone Venter

Client Relationship Specialist & Client Care Supervisor