SS
Saruta S
1 reviews | Active since Jul 2025
10 Jul 2025, 12:01
My experience with p...
My experience with platinum life was average at best, because constant was willing to help, she couldn't assist me with my query and and hang the phone up in my ear because she was nervous
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Platinum Life's replyOfficial
10 Jul 2025, 12:07Dear Saruta,
Thank you for your feedback. We’re truly sorry to hear about your recent experience — this is not the level of service we strive to provide. While it’s clear the consultant had the willingness to assist, we understand how frustrating it must have been to leave the conversation without a resolution. We take your concerns seriously and would appreciate the opportunity to investigate further and assist you directly.
I have been unable to reach you to discuss this matter. Please contact me on *** as I would like to help. Thank you again for bringing this to our attention — your experience matters to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback. We’re truly sorry to hear about your recent experience — this is not the level of service we strive to provide. While it’s clear the consultant had the willingness to assist, we understand how frustrating it must have been to leave the conversation without a resolution. We take your concerns seriously and would appreciate the opportunity to investigate further and assist you directly.
I have been unable to reach you to discuss this matter. Please contact me on *** as I would like to help. Thank you again for bringing this to our attention — your experience matters to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 Jul 2025, 12:07
Official
Dear Saruta,
Thank you for your feedback. We’re truly sorry to hear about your recent experience — this is not the level of service we strive to provide. While it’s clear the consultant had the willingness to assist, we understand how frustrating it must have been to leave the conversation without a resolution. We take your concerns seriously and would appreciate the opportunity to investigate further and assist you directly.
I have been unable to reach you to discuss this matter. Please contact me on *** as I would like to help. Thank you again for bringing this to our attention — your experience matters to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback. We’re truly sorry to hear about your recent experience — this is not the level of service we strive to provide. While it’s clear the consultant had the willingness to assist, we understand how frustrating it must have been to leave the conversation without a resolution. We take your concerns seriously and would appreciate the opportunity to investigate further and assist you directly.
I have been unable to reach you to discuss this matter. Please contact me on *** as I would like to help. Thank you again for bringing this to our attention — your experience matters to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor