PP
Petro P
1 reviews | Active since Feb 2025
26 Feb 2025, 08:36
My experience at platinum life
Platinum life deducted money for the last 4 months from my account without my authorization after I said I'm not interested and they still deduct money from my account I Don't even know how they got my account number if I didn't give any details of mine to them .
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Platinum Life's replyOfficial
26 Feb 2025, 08:43Dear Petro,
I have received your review and would like to assist regarding this matter. Kindly note that I was unable to reach you telephonically to discuss.
You were initially contacted in September 2024 regarding a policy with Platinum Life. Upon finalizing the sale, a DebiCheck mandate was sent and accepted by you for the policy’s commencement. The relevant documentation was also emailed to ensure you had the full 30-day review period before the first deduction was scheduled. I have requested the call recording and will gladly share it along with further feedback. Please note that we are unable to obtain your banking details without your consent.
A cancellation has been logged as per your conversation with our team this morning and a consultant will be in touch to confirm this with you
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. Kindly note that I was unable to reach you telephonically to discuss.
You were initially contacted in September 2024 regarding a policy with Platinum Life. Upon finalizing the sale, a DebiCheck mandate was sent and accepted by you for the policy’s commencement. The relevant documentation was also emailed to ensure you had the full 30-day review period before the first deduction was scheduled. I have requested the call recording and will gladly share it along with further feedback. Please note that we are unable to obtain your banking details without your consent.
A cancellation has been logged as per your conversation with our team this morning and a consultant will be in touch to confirm this with you
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Feb 2025, 08:43
Official
Dear Petro,
I have received your review and would like to assist regarding this matter. Kindly note that I was unable to reach you telephonically to discuss.
You were initially contacted in September 2024 regarding a policy with Platinum Life. Upon finalizing the sale, a DebiCheck mandate was sent and accepted by you for the policy’s commencement. The relevant documentation was also emailed to ensure you had the full 30-day review period before the first deduction was scheduled. I have requested the call recording and will gladly share it along with further feedback. Please note that we are unable to obtain your banking details without your consent.
A cancellation has been logged as per your conversation with our team this morning and a consultant will be in touch to confirm this with you
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. Kindly note that I was unable to reach you telephonically to discuss.
You were initially contacted in September 2024 regarding a policy with Platinum Life. Upon finalizing the sale, a DebiCheck mandate was sent and accepted by you for the policy’s commencement. The relevant documentation was also emailed to ensure you had the full 30-day review period before the first deduction was scheduled. I have requested the call recording and will gladly share it along with further feedback. Please note that we are unable to obtain your banking details without your consent.
A cancellation has been logged as per your conversation with our team this morning and a consultant will be in touch to confirm this with you
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor