my debit order was returned because i had to freeze/cancel my card with my bank due to *****ulent items (three amounts taken out of my account)

my debit order was returned because i had to freeze/cancel my card with my bank due to *****ulent items (three amounts taken out of my account). so all debit orders were returned - a real nightmare! Elna-Karien assured me that they will process a double debit on a set date we agreed on and also offered that they could waive that premium (but that i wouldn't be covered for this month should there be a claim. i couldnt take that chance. this communication was all done by e-mail and was very quick with all responses.