SA
Shareen A
1 reviews | Active since Jun 2012
07 Aug 2024, 19:59
MsSFA
I've been with Platinum Life for a very long time, you are supposed to get some of the premiums back when you turn 60, but until now nothing, They call you to update you on certain marketing products, and then all of a sudden your premium increases, and you don't get through to them, I would like to get their details and want to cancel my policy with them, they are just bad. I want my some premiums back
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Replies (2)
Platinum Life's replyOfficial
08 Aug 2024, 08:23Dear Shareen,
Thank you so much for taking my call regarding this matter.
As discussed, please note that your policy has a term of 20 years before the money back benefit is set to pay out. I have requested the sales call to follow up on what was advised when the policy was offered. This will be sent through with further feedback as soon as it has been received
A cancellation has been logged and all further premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within next week to confirm this with you.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
As discussed, please note that your policy has a term of 20 years before the money back benefit is set to pay out. I have requested the sales call to follow up on what was advised when the policy was offered. This will be sent through with further feedback as soon as it has been received
A cancellation has been logged and all further premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within next week to confirm this with you.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply08 Aug 2024, 08:23
Official
Dear Shareen,
Thank you so much for taking my call regarding this matter.
As discussed, please note that your policy has a term of 20 years before the money back benefit is set to pay out. I have requested the sales call to follow up on what was advised when the policy was offered. This will be sent through with further feedback as soon as it has been received
A cancellation has been logged and all further premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within next week to confirm this with you.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
As discussed, please note that your policy has a term of 20 years before the money back benefit is set to pay out. I have requested the sales call to follow up on what was advised when the policy was offered. This will be sent through with further feedback as soon as it has been received
A cancellation has been logged and all further premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within next week to confirm this with you.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
SA
Shareen A's updateReviewer Update
25 Mar 2025, 23:26Good day Simone "Thank you for your response. However, I would like to clarify that I received a call from an agent who confirmed that they would pay my last premium, but up until today, I have not received any updates. I've also requested that they put a hold on the policy as I do not want to lose out on all the premiums I’ve paid, though I am still awaiting confirmation. Unfortunately, the communication has been unclear, and I feel like I’m not getting accurate information. I would appreciate it if someone could urgently contact me with an update on this matter."
SA
Shareen A's update25 Mar 2025, 23:26
Reviewer Update
Good day Simone "Thank you for your response. However, I would like to clarify that I received a call from an agent who confirmed that they would pay my last premium, but up until today, I have not received any updates. I've also requested that they put a hold on the policy as I do not want to lose out on all the premiums I’ve paid, though I am still awaiting confirmation. Unfortunately, the communication has been unclear, and I feel like I’m not getting accurate information. I would appreciate it if someone could urgently contact me with an update on this matter."