1 reviews | Active since Sept 2017
Money Taken without written consent
I had a debit order go off my account without any documentation received as to what I had verbally agreed to. I think that they are to quick to sign people up and send gifts out without focusing on their customer service. I have sent a mail to ********** requesting that the debit order gets refunded back to me. Think that their customer service is not up to scratch and I don't have money to throw away on something that I am not 100% sure about what I am actually investing in.
Dear Kayleigh,
I am very sorry to hear about your experience, we did, however, attempt to contact you in order to resolve your query.
You spoke to Lizelle today and your policy is currently not active and the premium deducted will be refunded to you.
For any further assistance please contact me on *** or our Client Care Department on ***.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Kayleigh,
I am very sorry to hear about your experience, we did, however, attempt to contact you in order to resolve your query.
You spoke to Lizelle today and your policy is currently not active and the premium deducted will be refunded to you.
For any further assistance please contact me on *** or our Client Care Department on ***.
Kind regards,
Tanja Yildirim
Client Care Manager