1 reviews | Active since May 2015
money debited without consent, just by choosing a "free" gift
I DID NOT give consent for any installments to go off my account. they lead you on with a gift, which was said to be complimentary on their behalf. no notification that i will now be paying for platinum life. it is pathetic and such a ****. i need to be refunded for the months which i was debited for. i lost my dad and was not keeping track of debits. this is ridiculous. assist with this immediately.
Good day Karshan,
Thank you for your review
I have been trying to contact you regarding this complaint, but have not been successful.
Firstly I would like to apologize for the manner in which the sale was conducted. We send out an active contract, which means that you have 30 days from receipt of policy to go through the terms and conditions. If we do not hear anything from you within this time, the policy will come into force. Unfortunately the sales consultant did not explain this to you correctly, which resulted in the policy starting, but we have taken this matter up with the sales department
Two calls would have been made to you, the first call was to send you the promotional gift followed by a second sales call. There is no cost or obligation linked to the promotional gift, as it is purely a marketing tool. In the two calls made by our sales department was to sell you the policy, the consultant assisted with the redemption of the promotional gift. In the third call, she discusses the premium and cover with you, but you advise that you are not interested. She does offer to send documents so you can have a look, but does not explain that policy is set to start after this period. I can arrange to send these calls through via email.
As per your conversation with Farhana, the cancellation has been done with immediate effect and we will arrange to refund all premiums taken from the commencement of the policy.
Thank you for bringing this matter under our attention as it enables us to improve and rectify mistakes. I once again apologize for any inconvenience caused by this.
Please contact me directly on *** if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist
If you have any further queries please feel free to contact us.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Good day Karshan,
Thank you for your review
I have been trying to contact you regarding this complaint, but have not been successful.
Firstly I would like to apologize for the manner in which the sale was conducted. We send out an active contract, which means that you have 30 days from receipt of policy to go through the terms and conditions. If we do not hear anything from you within this time, the policy will come into force. Unfortunately the sales consultant did not explain this to you correctly, which resulted in the policy starting, but we have taken this matter up with the sales department
Two calls would have been made to you, the first call was to send you the promotional gift followed by a second sales call. There is no cost or obligation linked to the promotional gift, as it is purely a marketing tool. In the two calls made by our sales department was to sell you the policy, the consultant assisted with the redemption of the promotional gift. In the third call, she discusses the premium and cover with you, but you advise that you are not interested. She does offer to send documents so you can have a look, but does not explain that policy is set to start after this period. I can arrange to send these calls through via email.
As per your conversation with Farhana, the cancellation has been done with immediate effect and we will arrange to refund all premiums taken from the commencement of the policy.
Thank you for bringing this matter under our attention as it enables us to improve and rectify mistakes. I once again apologize for any inconvenience caused by this.
Please contact me directly on *** if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist
If you have any further queries please feel free to contact us.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor