Item: Platinum Life
Rating: 1
Author: Courtney L

Platinum Life's replyOfficial

18 May 2018, 08:24

Dear Courtney,

Thank you for your review.

Kindly note that we work on a referral basis and you were nominated by Arana De Klerk to receive a promotional gift. This is Platinum Life’s way of doing marketing regarding our policies and products. There is no cost or obligation linked to our promotional gifts.

After you are called for the promotional gift, your details may be sent through to our sales department where they will give you the option to take an active policy with us. A policy will only be issued out if you provide your details over the phone, consent to the 30 day review period and after a full legal closure is done. An updated schedule with all the information is sent via courier (Dawnwing) to your physical address and you have 30 days after receipt of the documents to read through and make your final decision.

We act with absolute integrity and transparency in all our dealings with clients, and at no time will we attempt to lure you into taking a policy out with us or attempt to mislead you, as actions like this will contravene our governing laws. We also cannot by law deduct anything from your bank account without your consent and besides this we did not obtain your banking details in any of the conversations our consultants had with you.

You were contacted yesterday and the sales consultant assisted you with the redemption of your promotional gift. Your choice was the face wash and moisturiser and this will be sent through to your physical address within the next 2-3 weeks. No policy was offered as the signal was quite bad and the line cut.

I can gladly arrange to remove all your details from system to ensure that nothing is issued out to you.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Simoné Venter

Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply18 May 2018, 08:24

Official

Dear Courtney,

Thank you for your review.

Kindly note that we work on a referral basis and you were nominated by Arana De Klerk to receive a promotional gift. This is Platinum Life’s way of doing marketing regarding our policies and products. There is no cost or obligation linked to our promotional gifts.

After you are called for the promotional gift, your details may be sent through to our sales department where they will give you the option to take an active policy with us. A policy will only be issued out if you provide your details over the phone, consent to the 30 day review period and after a full legal closure is done. An updated schedule with all the information is sent via courier (Dawnwing) to your physical address and you have 30 days after receipt of the documents to read through and make your final decision.

We act with absolute integrity and transparency in all our dealings with clients, and at no time will we attempt to lure you into taking a policy out with us or attempt to mislead you, as actions like this will contravene our governing laws. We also cannot by law deduct anything from your bank account without your consent and besides this we did not obtain your banking details in any of the conversations our consultants had with you.

You were contacted yesterday and the sales consultant assisted you with the redemption of your promotional gift. Your choice was the face wash and moisturiser and this will be sent through to your physical address within the next 2-3 weeks. No policy was offered as the signal was quite bad and the line cut.

I can gladly arrange to remove all your details from system to ensure that nothing is issued out to you.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Simoné Venter

Client Relationship Specialist & Client Care Supervisor

CL

Courtney L's updateReviewer Update

02 Jul 2018, 21:01

Dear Simoné I hope this finds you well. I had money deducted from my account for Platinum life. My instructions were clear "I officially decline any contract and the two months “free trail” I hereby DO NOT AUTHORIZE any debits from my bank account." I gave you written commutation that I declined your services on 17 May 2018. You ensured me the following and I quote "No policy was offered as the signal was quite bad and the line cut". you also said the following " 2a We also cannot by law deduct anything from your bank account without your consent. 2b I can gladly arrange to remove all your details from system to ensure that nothing is issued out to you." (2b this is what I asked for in my communication with you) I am hereby asking in writing for the following. 1. my funds put back into my account with in 48 hours 2. complete deletion of all my details from your system, most importantly my banking details. 3. a written confirmation of the above. I do not want to take this further but I kindly ask for prompt re-imbur*****t Courtney Larkin

CL

Courtney L's update02 Jul 2018, 21:01

Reviewer Update

Dear Simoné I hope this finds you well. I had money deducted from my account for Platinum life. My instructions were clear "I officially decline any contract and the two months “free trail” I hereby DO NOT AUTHORIZE any debits from my bank account." I gave you written commutation that I declined your services on 17 May 2018. You ensured me the following and I quote "No policy was offered as the signal was quite bad and the line cut". you also said the following " 2a We also cannot by law deduct anything from your bank account without your consent. 2b I can gladly arrange to remove all your details from system to ensure that nothing is issued out to you." (2b this is what I asked for in my communication with you) I am hereby asking in writing for the following. 1. my funds put back into my account with in 48 hours 2. complete deletion of all my details from your system, most importantly my banking details. 3. a written confirmation of the above. I do not want to take this further but I kindly ask for prompt re-imbur*****t Courtney Larkin

CL

Courtney L's updateReviewer Update

02 Jul 2018, 21:05

P.S. You also said this "3a we did not obtain your banking details in any of the conversations our consultants had with you."

CL

Courtney L's update02 Jul 2018, 21:05

Reviewer Update

P.S. You also said this "3a we did not obtain your banking details in any of the conversations our consultants had with you."

Platinum Life's replyOfficial

03 Jul 2018, 08:49

Dear Courtney

Thank you for your message.

I apologize profusely that a premium was deducted on your side. As per the feedback I received from our sales department, no sale had been completed at that time.

I have requested all calls that have been made to you in regards to this matter and will be in touch as soon as I have received this to provide feedback.

I have personally processed a cancellation and have also arranged a refund for the premium that was deducted. All further debit orders have been stopped immediately.

Please accept my humble apologies regarding this matter and know I will make sure it is dealt with as soon as possible.

Do not hesitate to give me a call on *** if there is anything else I can assist with accordingly.

Kind Regards

Simone

Platinum Life's reply03 Jul 2018, 08:49

Official

Dear Courtney

Thank you for your message.

I apologize profusely that a premium was deducted on your side. As per the feedback I received from our sales department, no sale had been completed at that time.

I have requested all calls that have been made to you in regards to this matter and will be in touch as soon as I have received this to provide feedback.

I have personally processed a cancellation and have also arranged a refund for the premium that was deducted. All further debit orders have been stopped immediately.

Please accept my humble apologies regarding this matter and know I will make sure it is dealt with as soon as possible.

Do not hesitate to give me a call on *** if there is anything else I can assist with accordingly.

Kind Regards

Simone

CL

Courtney L's updateReviewer Update

04 Jul 2018, 19:48

Good Evening Simonè I hope you are well. Firstly thank you for the prompt call on Tuesday. I went to the bank to check today. that a) the debit order had been cancelled and b) that the refund had been initiated. Standard Bank informed me that neither had taken place, I manually had to fill in a reversal form. I am a freelancer and as my salary comes in periodically I cannot afford to have things go off at leisure. This has since and I can prove it to you taken my account into overdraft. I thought when we spoke this would be the end of the saga and that I would not need to worry further. I am asking peacefully by the close of business on Friday to receive a written confirmation by Platinum life that all my details have been removed. I do not want to go the legal route but it seems as if asking nicely has not been of any help for me. please once again can we do this peacefully. all I am asking for is to be removed and refunded courtney

CL

Courtney L's update04 Jul 2018, 19:48

Reviewer Update

Good Evening Simonè I hope you are well. Firstly thank you for the prompt call on Tuesday. I went to the bank to check today. that a) the debit order had been cancelled and b) that the refund had been initiated. Standard Bank informed me that neither had taken place, I manually had to fill in a reversal form. I am a freelancer and as my salary comes in periodically I cannot afford to have things go off at leisure. This has since and I can prove it to you taken my account into overdraft. I thought when we spoke this would be the end of the saga and that I would not need to worry further. I am asking peacefully by the close of business on Friday to receive a written confirmation by Platinum life that all my details have been removed. I do not want to go the legal route but it seems as if asking nicely has not been of any help for me. please once again can we do this peacefully. all I am asking for is to be removed and refunded courtney

Platinum Life's replyOfficial

05 Jul 2018, 08:07

Dear Courtney,

Thank you for your message.

Kindly note that we stop the debit order request from our side, to ensure that no further premiums are sent through to the bank. This is done on our system and will not be reflect on the system at the bank.

All debit order requests to your account were cancelled as per our conversation on Monday.

Please note that the refund has been submitted, but we are just waiting for confirmation from the bank regarding a successful debit order.

I have also spoken to our cancellation department again and they will be in contact with you today for the legal closure.

Please note that I have received all the calls made to you regarding the sale and I will be sending that through via email.

Do not hesitate to contact me on *** if there is anything else I can assist with

Kind regards,

Simoné Venter

Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply05 Jul 2018, 08:07

Official

Dear Courtney,

Thank you for your message.

Kindly note that we stop the debit order request from our side, to ensure that no further premiums are sent through to the bank. This is done on our system and will not be reflect on the system at the bank.

All debit order requests to your account were cancelled as per our conversation on Monday.

Please note that the refund has been submitted, but we are just waiting for confirmation from the bank regarding a successful debit order.

I have also spoken to our cancellation department again and they will be in contact with you today for the legal closure.

Please note that I have received all the calls made to you regarding the sale and I will be sending that through via email.

Do not hesitate to contact me on *** if there is anything else I can assist with

Kind regards,

Simoné Venter

Client Relationship Specialist & Client Care Supervisor

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