RH
RENE H
1 reviews | Active since Jul 2011
29 Aug 2020, 18:18
Misleading information
Purnell Naidoo contacted me promoting the female cancer cover. At first I had been told that I can add beneficiaries. Once I have my bank details it was a different story. I want to cancel my subscription before any premiums are deducted. Loose my personal and bank detail very and very fast thanks. I will take this to the Ombudsman should any deductions be made. I am extremely unhappy with how I had been mislead.
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
31 Aug 2020, 14:51Dear Rene,
I have received your complaint and I am currently investigating this matter.
The calls made to you by Purnell have been requested and I will be in touch with feedback as soon as this has been received. I have also asked for your details to be removed and for no policy to be issued out as per your request.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating this matter.
The calls made to you by Purnell have been requested and I will be in touch with feedback as soon as this has been received. I have also asked for your details to be removed and for no policy to be issued out as per your request.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Aug 2020, 14:51
Official
Dear Rene,
I have received your complaint and I am currently investigating this matter.
The calls made to you by Purnell have been requested and I will be in touch with feedback as soon as this has been received. I have also asked for your details to be removed and for no policy to be issued out as per your request.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating this matter.
The calls made to you by Purnell have been requested and I will be in touch with feedback as soon as this has been received. I have also asked for your details to be removed and for no policy to be issued out as per your request.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
11 Sept 2020, 08:57Dear Rene,
Thank you so much for taking my call and giving me the chance to address this matter with you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me the chance to address this matter with you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Sept 2020, 08:57
Official
Dear Rene,
Thank you so much for taking my call and giving me the chance to address this matter with you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me the chance to address this matter with you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor