YM
YONELA M
1 reviews | Active since Aug 2018
01 May 2026, 18:33
MILKING MY BANK ACCOUNT
This company has been deducting money from my account regardless of me telling them to cancel my policies because I am unemployed. Between March and April they have deducted close to R2000 from my account, literally taking food from.my kids mouths. I have tried to contact them with no success, calls go unswered and emails bounce back ,I do not know what to do anymore ,I want my money back but I don't know who can help me.
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
01 May 2026, 18:45Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply01 May 2026, 18:45
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
04 May 2026, 11:06Dear Yonela,
I’ve received your review and would like to assist with this matter.
Kindly note that we have no record of a cancellation request being received for your policy, which is why premiums have continued to deduct as normal. Please could you advise how and when the cancellation was logged so that we can investigate this further and follow up accordingly.
In the meantime, I have now processed the cancellation for you and all future premiums have been stopped.
Please note that a consultant will be in touch within the week to confirm this with you, so kindly keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 May 2026, 11:06
Official
Dear Yonela,
I’ve received your review and would like to assist with this matter.
Kindly note that we have no record of a cancellation request being received for your policy, which is why premiums have continued to deduct as normal. Please could you advise how and when the cancellation was logged so that we can investigate this further and follow up accordingly.
In the meantime, I have now processed the cancellation for you and all future premiums have been stopped.
Please note that a consultant will be in touch within the week to confirm this with you, so kindly keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor