SD
Sage D
1 reviews | Active since Dec 2021
14 Dec 2021, 18:50
MAJOR ****
Someone phoned me today with regards to an accident cover policy which I am not interested in. I then received a pop-up message for a debicheck which I REJECTED but it's still shows it's Active on my banking profile. Can this please be stopped? I do not want the policy and I do not want my money to be debited for something that I didn't agree on!
Helpful (0)
Replies (6)0
Replies (6)
Platinum Life's replyOfficial
15 Dec 2021, 07:40Dear Sage,
I have received your complaint and I am currently following up regarding this matter
I have reached out to our sales department to ensure that nothing is issued out to you and will provide further feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter
I have reached out to our sales department to ensure that nothing is issued out to you and will provide further feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply15 Dec 2021, 07:40
Official
Dear Sage,
I have received your complaint and I am currently following up regarding this matter
I have reached out to our sales department to ensure that nothing is issued out to you and will provide further feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter
I have reached out to our sales department to ensure that nothing is issued out to you and will provide further feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
SD
Sage D's updateReviewer Update
15 Dec 2021, 08:42Hi Simone,
Thank you for the response.
I am hoping that this matter is resolved swiftly. I was told that I'd have time to discuss it with my wife but then the DebiCheck was forced even after I rejected it. I've got proof on my banking app that I rejected it but a second DebiCheck mandate is active against my will, which is totally wrong.
I will change my rating as soon as the mandate is removed from my account and the policy, which we decided we don't want, is cancelled.
Kind regards,
Sage
Thank you for the response.
I am hoping that this matter is resolved swiftly. I was told that I'd have time to discuss it with my wife but then the DebiCheck was forced even after I rejected it. I've got proof on my banking app that I rejected it but a second DebiCheck mandate is active against my will, which is totally wrong.
I will change my rating as soon as the mandate is removed from my account and the policy, which we decided we don't want, is cancelled.
Kind regards,
Sage
SD
Sage D's update15 Dec 2021, 08:42
Reviewer Update
Hi Simone,
Thank you for the response.
I am hoping that this matter is resolved swiftly. I was told that I'd have time to discuss it with my wife but then the DebiCheck was forced even after I rejected it. I've got proof on my banking app that I rejected it but a second DebiCheck mandate is active against my will, which is totally wrong.
I will change my rating as soon as the mandate is removed from my account and the policy, which we decided we don't want, is cancelled.
Kind regards,
Sage
Thank you for the response.
I am hoping that this matter is resolved swiftly. I was told that I'd have time to discuss it with my wife but then the DebiCheck was forced even after I rejected it. I've got proof on my banking app that I rejected it but a second DebiCheck mandate is active against my will, which is totally wrong.
I will change my rating as soon as the mandate is removed from my account and the policy, which we decided we don't want, is cancelled.
Kind regards,
Sage
SD
Sage D's updateReviewer Update
17 Dec 2021, 10:34Good day,
I see that the mandate is still active on my account. Can you please remove it? I DO NOT WANT THE POLICY.
Thank you.
Sage
I see that the mandate is still active on my account. Can you please remove it? I DO NOT WANT THE POLICY.
Thank you.
Sage
SD
Sage D's update17 Dec 2021, 10:34
Reviewer Update
Good day,
I see that the mandate is still active on my account. Can you please remove it? I DO NOT WANT THE POLICY.
Thank you.
Sage
I see that the mandate is still active on my account. Can you please remove it? I DO NOT WANT THE POLICY.
Thank you.
Sage
Platinum Life's replyOfficial
17 Dec 2021, 10:57Dear Sage,
I am awaiting feedback from our sales department regarding this matter and will be able to address it as soon as possible. I have followed up with them again
I apologize for any inconvenience
I am awaiting feedback from our sales department regarding this matter and will be able to address it as soon as possible. I have followed up with them again
I apologize for any inconvenience
Platinum Life's reply17 Dec 2021, 10:57
Official
Dear Sage,
I am awaiting feedback from our sales department regarding this matter and will be able to address it as soon as possible. I have followed up with them again
I apologize for any inconvenience
I am awaiting feedback from our sales department regarding this matter and will be able to address it as soon as possible. I have followed up with them again
I apologize for any inconvenience
SD
Sage D's updateReviewer Update
20 Dec 2021, 12:11Hi Simone,
I see that the mandate is still active on my account. How long does it take to remove it?
Can this matter please be resolved ASAP?
Regards
Sage
I see that the mandate is still active on my account. How long does it take to remove it?
Can this matter please be resolved ASAP?
Regards
Sage
SD
Sage D's update20 Dec 2021, 12:11
Reviewer Update
Hi Simone,
I see that the mandate is still active on my account. How long does it take to remove it?
Can this matter please be resolved ASAP?
Regards
Sage
I see that the mandate is still active on my account. How long does it take to remove it?
Can this matter please be resolved ASAP?
Regards
Sage
SD
Sage D's updateReviewer Update
28 Dec 2021, 13:18Hi Simone,
It's been weeks since the first complaint and the matter still hasn't been resolved. Are you guys waiting to first debit money from my account before removing the DebiCheck mandate?
How long does it take to remove the mandate? It took a literal second for you guys to add it to my account (against my will!).
PLEASE SORT THIS OUT.
Regards,
Sage
It's been weeks since the first complaint and the matter still hasn't been resolved. Are you guys waiting to first debit money from my account before removing the DebiCheck mandate?
How long does it take to remove the mandate? It took a literal second for you guys to add it to my account (against my will!).
PLEASE SORT THIS OUT.
Regards,
Sage
SD
Sage D's update28 Dec 2021, 13:18
Reviewer Update
Hi Simone,
It's been weeks since the first complaint and the matter still hasn't been resolved. Are you guys waiting to first debit money from my account before removing the DebiCheck mandate?
How long does it take to remove the mandate? It took a literal second for you guys to add it to my account (against my will!).
PLEASE SORT THIS OUT.
Regards,
Sage
It's been weeks since the first complaint and the matter still hasn't been resolved. Are you guys waiting to first debit money from my account before removing the DebiCheck mandate?
How long does it take to remove the mandate? It took a literal second for you guys to add it to my account (against my will!).
PLEASE SORT THIS OUT.
Regards,
Sage