CS
Charles S

1 reviews | Active since Aug 2015

01 Sept 2017, 08:41

Lying Consultant / Pathetic Service

I received a phone call on the 26 th of July around 12 o'clock. The consultant explained the package to me and color coat everything. I Said I am interested but I FIRST WANT TO SEE EVERYTHING ON PAPER. She promised that is will be emailed and the policy will be delivered etc. After a very long discussion , my time being wasted, I said I an NOT SIGNING UP for anything before I see the documents. Two days ago I received a phone call form Platinum Life asking whether I have received my policy documents, which I obviously did not. This morning a premium was deducted from my bank account. This pathetic lying consultant should seriously been talked to as she gives a pathetic name to Platinum Life. I also want my so called policy to be IMMEDIATELY CANCELLED, the one that I NEVER ACCEPTED OR RECEIVED ANYTHING.

AND BE ASSURED I WILL NEVER EVER ADVISE PLATINUM LIFE TO ANYONE AGAIN. PLEASE ALSO REMOVE MY NAME FROM YOUR DISTRIBUTION LIST. I DONT WANT TO RECEIVED ANY PROMOTION NONSENSE FROM YOU AGAIN.

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Replies (1)
Platinum Life
Platinum Life's reply11 Sept 2017, 14:35
Official

Dear Charles,

Thank you for taking my call.

As discussed, I have listened to the sales calls and the consultant did not heed to your request or provide you with the correct information regarding the sales process.

I have taken it up with the relevant department and it will be taken up with the consultant.

I have however refunded the premium that was debited from your account and you also spoke to Landi, who has arranged for the documents to be sent to you and made arrangement for your policy to start at a later date.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager