CT
Colin T

1 reviews | Active since Dec 2017

04 Dec 2017, 09:02

***** and *******

I was promised telephonically i had 30 days to review policy and cancel if i wasnt satisfied. Within a week of receiving the policy I emailed a cancellation through. I was contacted by a service agent who i had to tell 5 times I wanted to cancel . She eventually agreed and promised i would not be billed but my account was still debited month end. I have had no response to 6 emails now and am being ignored. You have ****** money and are in breach of contract .

0
Replies (1)
Platinum Life
Platinum Life's reply07 Dec 2017, 14:54
Official

Dear Collin,

Thank you for taking my call today.

We received your email correspondence to which we responded. One of our consultants, Nelich also spoke to you on the 9th of November after which your policy was cancelled and your premium refunded

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager