1 reviews | Active since Jul 2017
***** and ******!
This company is a bunch of absolute ******!
I have complained about them deducting money from my grandmother's bank account without permission (AS FAR AS I AM CONCERNED). They promised to send me the recordings, where she supposedly consented to the deductions... I have however not received these recordings after 21 days! I demanded that they refund her premiums unless they can prove that she EXPRESSLY agreed to take out cover with them and EXPRESSLY agreed to the amount which was to be deducted from her bank account on a monthly basis!
If I remember correctly, I have clearly instructed this company (TELEPHONICALLY) to stop contacting certain of my family members and I am pretty sure that my grandmother's is one of the numbers that I mentioned! I have stated this in my e-mail to Roxanne Elson on Saturday 12/12/2020 at 12;38 PM. Instead of investigating my allegations, she just stated your general policy. The allegations that I have made are quite serious and I assume that you know what the consequences will be if my allegations turns out to be factually correct...
Send me the recordings of ALL calls to my grandmother as well as the recording that I mentioned in my email as stated above! IMMEDIATELY!
I have received your message and I do apologize for only getting back to you now, as I was unfortunately not in the office.
Please note that we have requested all calls made to your grandmother on her policy, but due to our sales department closing early in December, we were not able to receive all calls yet. They are opening again this week and I will send through the calls as soon as they have been received.
My apologies for the delay over the festive season.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your message and I do apologize for only getting back to you now, as I was unfortunately not in the office.
Please note that we have requested all calls made to your grandmother on her policy, but due to our sales department closing early in December, we were not able to receive all calls yet. They are opening again this week and I will send through the calls as soon as they have been received.
My apologies for the delay over the festive season.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor