NJ
Nicoline J

1 reviews | Active since Nov 2017

26 Jun 2020, 22:41

Lenice - my guardian angel and helper

I would like to say a special thanks to Lenice from Platinum for actually listening to why I wanted to cancel my policy. She understood that during these hard times we all would like to save where we can, but it is also important that we need to take care of ourselves as well. She reassured me that I don't have to cancel my policy, but she will make my premium lower so I could afford it for now during this pandemic that is affecting all of us. Thank you for listening Lenice. That is what counts the most. Not just wanting us as customers, but to actually care what is going on in our lives. Showing empathy and sympathy for the situation is often that is more important than just trying to make money.

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Replies (1)
Platinum Life
Platinum Life's reply30 Jun 2020, 08:59
Official
Dear Nicoline, 

Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for! 

It’s so nice to hear that  Lenice went out of her way to deliver awesome service and we are so happy to have her on our team. We’ll be sure to show her the recognition she deserves and we look forward to keeping you impressed for years to come! 

Thanks for putting a smile on all our faces! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor