LM
Lorraine M
1 reviews | Active since Mar 2020
29 Mar 2020, 01:58
Leave our accounts alone
I cancelled my policy a long time ago but they busy debiting money from account and the fact that it was not my money makes things worse this is horrible
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
30 Mar 2020, 11:29Dear Lorraine,
I have received your review and would like to provide some feedback regarding this matter. I have not been able to reach you to discuss this telephonically.
Our system shows that no cancellation request has been received on your policy. In October 2019, you contacted us in regards to placing the policy on hold or reducing the premium and cover. After speaking to one of our consultants, you agreed for the policy to continue.
I have processed a cancellation and a consultant will give you a call for a legal closure. A refund has also been arranged for the deduction that took place. All further debit orders have been stopped with immediate effect.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisorimmediate effect.
I have received your review and would like to provide some feedback regarding this matter. I have not been able to reach you to discuss this telephonically.
Our system shows that no cancellation request has been received on your policy. In October 2019, you contacted us in regards to placing the policy on hold or reducing the premium and cover. After speaking to one of our consultants, you agreed for the policy to continue.
I have processed a cancellation and a consultant will give you a call for a legal closure. A refund has also been arranged for the deduction that took place. All further debit orders have been stopped with immediate effect.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisorimmediate effect.
Platinum Life's reply30 Mar 2020, 11:29
Official
Dear Lorraine,
I have received your review and would like to provide some feedback regarding this matter. I have not been able to reach you to discuss this telephonically.
Our system shows that no cancellation request has been received on your policy. In October 2019, you contacted us in regards to placing the policy on hold or reducing the premium and cover. After speaking to one of our consultants, you agreed for the policy to continue.
I have processed a cancellation and a consultant will give you a call for a legal closure. A refund has also been arranged for the deduction that took place. All further debit orders have been stopped with immediate effect.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisorimmediate effect.
I have received your review and would like to provide some feedback regarding this matter. I have not been able to reach you to discuss this telephonically.
Our system shows that no cancellation request has been received on your policy. In October 2019, you contacted us in regards to placing the policy on hold or reducing the premium and cover. After speaking to one of our consultants, you agreed for the policy to continue.
I have processed a cancellation and a consultant will give you a call for a legal closure. A refund has also been arranged for the deduction that took place. All further debit orders have been stopped with immediate effect.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisorimmediate effect.