AA
Amanda Amanda.mhlekude
1 reviews | Active since Jun 2026
03 Jun 2026, 14:33
Lack of information ...
Lack of information and lack of accountability, reason for my email was a double debit that happened on the 29th which I was fully aware of 1 debit as per our arrangement but being told that it does not show that it debit once 1st of all I do not have an arrangement for the 23rd as I receive my salary on the last day of the month but if it's on weekends then obviously will fall on the Friday of the 29th in April my premium did go through so as May but I realized now that I was doubled charge which I want a reversal for the second charge which am being rep**** without proper clarity and understanding
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Platinum Life's replyOfficial
03 Jun 2026, 14:48Dear Amanda,
I have received your review and have looked into this matter on my side. I also attempted to contact you telephonically to provide feedback, but was unfortunately unable to reach you.
I have received your review and have looked into this matter on my side. I also attempted to contact you telephonically to provide feedback, but was unfortunately unable to reach you.
Kindly note that a resubmission was processed in May, as the premium for April was not received. An SMS and email were sent to notify you of the arrears and to provide you with the opportunity to contact us to make alternative payment arrangements.
Our email department also provided this feedback when you reached out to query the deduction.
I will attempt to contact you again; alternatively, please feel free to reach out to our call centre should you require any further assistance or information.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Jun 2026, 14:48
Official
Dear Amanda,
I have received your review and have looked into this matter on my side. I also attempted to contact you telephonically to provide feedback, but was unfortunately unable to reach you.
I have received your review and have looked into this matter on my side. I also attempted to contact you telephonically to provide feedback, but was unfortunately unable to reach you.
Kindly note that a resubmission was processed in May, as the premium for April was not received. An SMS and email were sent to notify you of the arrears and to provide you with the opportunity to contact us to make alternative payment arrangements.
Our email department also provided this feedback when you reached out to query the deduction.
I will attempt to contact you again; alternatively, please feel free to reach out to our call centre should you require any further assistance or information.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor