M
Maphefo
1 reviews | Active since Mar 2025
18 Mar 2025, 06:29
..just wasn't happy ...
..just wasn't happy that even when I explained that I will not have steady income on a month to month basis..to maintain my policy...still....the consultant was eager to sell me a lower policy..I felt as if my reasons were not taken seriously or respected. However I understand where she was cumin from. I loved her eagerness really that's wht defeated me and felt empathy for her. However in future I would like if you guys would understand where we also are at that moment when we say say we can't anymore! Thank you.
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Replies (1)Platinum Life's replyOfficial
18 Mar 2025, 07:38Dear Maphefo,
I am so sorry to hear about te experience you had with our team. We try to ensure that you are always aware of all options on your policy, but we never want you to feel that your voice is not being heard
I have asked the consultant to give you a call again to see how we can ensure that you have the needed peace of mind regarding this policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so sorry to hear about te experience you had with our team. We try to ensure that you are always aware of all options on your policy, but we never want you to feel that your voice is not being heard
I have asked the consultant to give you a call again to see how we can ensure that you have the needed peace of mind regarding this policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply18 Mar 2025, 07:38
Official
Dear Maphefo,
I am so sorry to hear about te experience you had with our team. We try to ensure that you are always aware of all options on your policy, but we never want you to feel that your voice is not being heard
I have asked the consultant to give you a call again to see how we can ensure that you have the needed peace of mind regarding this policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so sorry to hear about te experience you had with our team. We try to ensure that you are always aware of all options on your policy, but we never want you to feel that your voice is not being heard
I have asked the consultant to give you a call again to see how we can ensure that you have the needed peace of mind regarding this policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
